Hi,
I am looking for ways to achieve the below use case.
I created one workflow, which is the firewall rule creation at the external firewall device. As part of workflow, the user is required to provide instance names from selection and other inputs (source IP, destination address, services, etc.). The workflow triggers SNOW for execution approval. As a network administrator approver who needs to know what CMP users requested, like source IP, services, destination address, etc…and decide whether to approve or not on the SNOW side.
Currently, we can see the request person’s name, who requested the workflow, and the approval status .
Is there any way to pass additional information or input values to ServiceNow for workflow approval?
Thanks,
Aung