VMware Tools Agent Installation Issue

kgawronski · June 28, 2022, 3:51pm

I’m troubleshooting an agent installation using VMware Tools. I deploy via Morpheus with the agent to install, in the logs I see the following:

I wait for it to finalize, which it never does. I checked /var/log/messages and I see the following snippet:

Jun 28 10:57:42 proj2-customizations3 vmtoolsd: /bin/yum
Jun 28 10:57:42 proj2-customizations3 vmtoolsd: which: no dnf in (/sbin:/bin:/usr/sbin:/usr/bin)
Jun 28 10:57:42 proj2-customizations3 vmtoolsd: which: no apt-get in (/sbin:/bin:/usr/sbin:/usr/bin)
Jun 28 10:57:42 proj2-customizations3 vmtoolsd: which: no morpheus-node-ctl in (/sbin:/bin:/usr/sbin:/usr/bin)
Jun 28 10:57:43 proj2-customizations3 vmtoolsd: Loaded plugins: langpacks, product-id, search-disabled-repos, subscription-
Jun 28 10:57:43 proj2-customizations3 vmtoolsd: : manager
Jun 28 10:57:43 proj2-customizations3 vmtoolsd: This system is not registered with an entitlement server. You can use subscription-manager to register.
Jun 28 10:57:43 proj2-customizations3 vmtoolsd: Cleaning repos: morpheus
Jun 28 10:57:43 proj2-customizations3 vmtoolsd: bash: line 81: /usr/bin/morpheus-node-ctl: No such file or directory
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: Loaded plugins: langpacks, product-id, search-disabled-repos, subscription-
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: : manager
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: This system is not registered with an entitlement server. You can use subscription-manager to register.
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: Nothing to do
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: Loaded plugins: langpacks, product-id, search-disabled-repos, subscription-
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: : manager
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: This system is not registered with an entitlement server. You can use subscription-manager to register.
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: Resolving Dependencies
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: --> Running transaction check
Jun 28 10:57:44 proj2-customizations3 vmtoolsd: ---> Package morpheus-vm-node.x86_64 0:3.2.7-1.el7 will be installed
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: --> Finished Dependency Resolution
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Dependencies Resolved
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: ================================================================================
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Package                 Arch          Version            Repository       Size
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: ================================================================================
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Installing:
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: morpheus-vm-node        x86_64        3.2.7-1.el7        morpheus        144 M
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Transaction Summary
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: ================================================================================
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Install  1 Package
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Total download size: 144 M
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Installed size: 0
Jun 28 10:57:46 proj2-customizations3 vmtoolsd: Downloading packages:
Jun 28 10:57:48 proj2-customizations3 vmtoolsd: Running transaction check
Jun 28 10:57:48 proj2-customizations3 vmtoolsd: Running transaction test
Jun 28 10:57:49 proj2-customizations3 vmtoolsd: Transaction test succeeded
Jun 28 10:57:49 proj2-customizations3 vmtoolsd: Running transaction
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: error: %pre(morpheus-vm-node-3.2.7-1.el7.x86_64) scriptlet failed, exit status 127
Jun 28 10:57:50 proj2-customizations3 yum[1695]: morpheus-vm-node-3.2.7-1.el7.x86_64: 100
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: Error in PREIN scriptlet in rpm package morpheus-vm-node-3.2.7-1.el7.x86_64
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: Verifying  : morpheus-vm-node-3.2.7-1.el7.x86_64
  1/1
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: Failed:
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: morpheus-vm-node.x86_64 0:3.2.7-1.el7
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: Complete!
Jun 28 10:57:50 proj2-customizations3 vmtoolsd: bash: line 88: /usr/bin/morpheus-node-ctl: No such file or directory
Jun 28 10:57:50 proj2-customizations3 systemd: Removed slice User Slice of root.
Jun 28 10:58:03 proj2-customizations3 chronyd[779]: Selected source 162.159.200.123
Jun 28 11:00:01 proj2-customizations3 systemd: Created slice User Slice of root.

I see it complain about /usr/bin/morpheus-node-ctl: No such file or directory but also about not being registered with an entitlement server. However, if I run the downloaded and run the agent script manually on a deployed VM without the agent install attempted, it all works great, agent installs and starts communicating. No registration or creation of that directory either.

Are these two different scripts or a way to test why it is failing with the VMware Tools?

ncelebic · June 28, 2022, 3:54pm

It’s complaining about a problem with the PREIN script in the RPM, and since there’s an error, the agent RPM doesn’t fully get installed. What’s the OS?

kgawronski · June 28, 2022, 3:55pm

Downloaded the latest from the site a bit ago.

ncelebic · June 28, 2022, 3:57pm

so, just the raw iso?

kgawronski · June 28, 2022, 3:58pm

Yea, used the DVD binaries and made a template from it. Basic install with the guest agents.

david · June 28, 2022, 3:59pm

install cloud init

david · June 28, 2022, 3:59pm

regardless your error implies to me something wrong with satellite registry maybe?

kgawronski · June 28, 2022, 4:05pm

For the Satellite, I’m able to install manually with the script without making changes. Is it a different process to install the agent than the one downloaded via the UI?

ncelebic · June 28, 2022, 4:06pm

There’s nothing in the pre script for an install that would cause an error

jwheeler · June 28, 2022, 4:08pm

permission issue?

jwheeler · June 28, 2022, 4:09pm

selinux?

kgawronski · June 28, 2022, 4:09pm

I'm guessing it is running the upgrade portion, since I see the error /usr/bin/morpheus-ctl not existing, which probably comes from the stop command

jwheeler · June 28, 2022, 4:09pm

thats in the install script

jwheeler · June 28, 2022, 4:10pm

google tells me its user and group config and selinux

kgawronski · June 28, 2022, 4:11pm

selinux is enabled but does not affect the after install. I do use the same user to install that I have on the virtual image.

kgawronski · June 28, 2022, 4:11pm

I can try disabling selinux on the template and give that a shot, see if it gives a different result.

kgawronski · June 28, 2022, 4:26pm

To close the loop, it was selinux. I could reproduce the same issue if I tried to install the agent from the UI. Created a new VM with no agent, disabled selinux, then tried to do the install via the UI and it worked.

Thanks for the triage!

jwheeler · June 28, 2022, 4:36pm

whats

ls -l /etc/group

kgawronski · June 28, 2022, 4:42pm

[korey@localhost ~]$ ls -l /etc/group

-rw-r–r–. 1 root root 600 Jun 28 10:19 /etc/group

jwheeler · June 28, 2022, 5:16pm

yeah think selinux is preventing modding that, would need to dig in to it but think would need to set proper security context

Topic		Replies	Views
Fix \| Sporadic Windows Morpheus Agent installation failure in VMware via Unattend Guest Customizations Provisioning & Self Service instances , agent , vmware , vmware-tools	5	305	July 22, 2024
VM Provision Failed Provisioning & Self Service automation	11	64	September 30, 2024
Provision EC2 stuck at Provision : finalizing Provisioning & Self Service instances , aws	5	404	July 21, 2022
Post installations without network access Automation/IaC automation , tasks	8	110	July 4, 2024
Agent Install - should be possible without access to external OS repos Provisioning & Self Service agent	2	346	August 10, 2022

VMware Tools Agent Installation Issue

Related topics