During the Morpheus installation. We are getting Timeout connecting to https://downloads.morpheusdata.com/files/libssh2-1.10.0.tar.gz, giving up

Administration
1

During the Morpheus installation. We are getting the below errors.

Configuration:
ESXi 7.02
VM Created:
6 VCPU / 24GB memory /250GB disk space
REDHAT_SUPPORT_PRODUCT=“Red Hat Enterprise Linux”
REDHAT_SUPPORT_PRODUCT_VERSION=“7.9”

Morpheus Package used:
morpheus-appliance-6.1.2-1.el7.x86_64.rpm

Got an errors on the installation. Looks like the file is not getting downloaded from the site.

  • yum_package[libwebp-devel] action install (up to date)

[2023-06-27T17:26:05+05:30] WARN: remote_file[libssh2-1.10.0.tar.gz] cannot be downloaded from https://downloads.morpheusdata.com/files/libssh2-1.10.0.tar.gz: Timeout connecting to https:/ /downloads.morpheusdata.com/files/libssh2-1.10.0.tar.gz, giving up

================================================================================
Error executing action `create` on resource 'remote_file[libssh2-1.10.0.tar.gz]'
================================================================================



Timeout::Error
--------------
Timeout connecting to https://downloads.morpheusdata.com/files/libssh2-1.10.0.tar.gz, giving up

Running handlers:
[2023-06-27T17:26:05+05:30] ERROR: Running exception handlers
Running handlers complete
[2023-06-27T17:26:05+05:30] ERROR: Exception handlers complete
Chef Client failed. 35 resources updated in 31 minutes 04 seconds
[2023-06-27T17:26:05+05:30] FATAL: Stacktrace dumped to /opt/morpheus/embedded/cookbooks/cache/chef-stacktrace.out
[2023-06-27T17:26:05+05:30] FATAL: Please provide the contents of the stacktrace.out file if you file a bug report
[2023-06-27T17:26:05+05:30] FATAL: Timeout::Error: Timeout connecting to https://downloads.morpheusdata.com/files/libssh2-1.10.0.tar.gz, giving up
[root@morpheus ~]#

Able to download the directly:

100%[==================================================================================================================================================>] 9,65,044 587KB/s in 1.6s

2023-06-27 12:20:40 (587 KB/s) - ‘libssh2-1.10.0.tar.gz’ saved [965044/965044]

[root@morpheus ~]#

2

Proxy configured?

You could try installing the offline package for the release first, then running that reconfigure.

3

Are you installing morpheus in an air gapped environment? If yes, make sure libssh2-1.10.0.tar.gz is installed. Also can you send us the output of the below cat command from the morpheus app server?

cat /etc/yum.repos.d/*
4

Yes, proxy configured.

5

I have used the offline installation via rpm. Installation is completed without any errors.
Thanks for your suggestion.