Description:
We have a wide range of knowledge base articles available for our end user base. Looking forward to assist them with basic questions through chatbot.
Example/Use case(s):
Use case 1: Help users with pre-defined answers on few repeated or basic questions through chatbot.
Use case 2: Provide flexibility to users to write get a feedback from end users through chatbot.
Use case3: Enhance the chatbot flexibility to make calls to catalog for auto submission by collecting the required details from end users.